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We want you to love everything you buy from us, so please review our current policies before making your purchase. Clementine only sells high-quality, authentic merchandise in superior condition. Unless otherwise noted, our clothes, handbags and shoes are preowned and sold on consignment.

We accept all major credit cards. You may use store credit and gift cards if you call us at 804-358-2357 (11AM-6PM Mon-Sat + 11AM-5PM Sunday).  

Sales Tax
We collect sales tax when shipping within Virginia. 

We offer in-store pick up for orders! You're able to pick up at the store (3118 West Cary St) between 11am and 5pm. If we are at capacity during store hours, please call, and we will run your order out to you! *Please note that orders that haven't been retrieved within 8 days are FINAL SALE. 

We currently offer free shipping on all domestic orders. Unless otherwise noted, we process and ship within 48 hours. We do not ship outside the United States. We are not liable for lost packages. 

Returns & Refunds
We offer no-hassle returns if you are unhappy with your purchase. You will receive a full refund if you contact us within 3 days of receiving your purchase. After 3 days, all items are final sale. NEW ACCESSORIES AND LOCAL GOODS ARE FINAL SALE. Send your request and reason for return to Items must be returned in the same condition received. Refunds are issued to your original payment method. Call 804-358-2357 (11AM-6PM Mon-Sat + 11AM-5PM Sunday) for more details.